HSE Calls on Business To Stop the Blame Game in 2015
The Health and Safety Executive (HSE) has called on businesses that provide customer services to make a new year resolution to stop blaming health and safety for what they term as “poor or over the top decisions.” New research by the University of Exeter has revealed that half the cases that were dealt with by the HSE’s Myth Busters Challenge Panel came from shops, cafes and leisure centres.
Among the examples presented to the panel in 2014 were swimmers who were refused the use of floats or goggles in pools, and the inability to return gifts that had been unwrapped for ‘health and safety’ reasons. Researchers found the fear of being sued, and a lack of training were two of the primary reasons for misunderstandings of Health and Safety Law.
HSE chair Judith Hackett who sits on the myth busters panel hopes businesses will turn over a new leaf in 2015. “HSE wants to encourage everyone, especially those working in leisure and retail, to make a resolution to stop using the health and safety catch-all excuse.” She said. “Give the real reason for the decision you take. We want people to be honest – giving health and safety the blame is lazy and unhelpful. Customers are at the heart any business. Getting rid of over-the-top decisions blamed on health and safety will improve the service customers receive and enable the business to prosper.”
You can view the full University of Exeter report here